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First Charlotte Physicians EpiCentre
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Billing & insurance


Before you visit Novant Health First Charlotte Physicians EpiCentre, we are happy to help you determine if we accept your insurance.  If you do not see your plan listed, or if you have additional questions, call our office at 704-384-7085.

All insurance co-payments and deductibles are due at the time of service. If we do not have a contracted arrangement with your insurance plan, you will be expected to pay in full at the time of service.


Billing questions may be directed to the customer service contact center at 1-844-266-8268, Monday through Friday from 8:00am to 6:00pm. You can use the link below to easily pay a bill online:

Pay Bills

Bill Pay

Online bill pay

For your convenience you can pay bills from your doctor's office online. This service allows you to pay your bills quickly and securely. Access now »



Monday:        7am to 5pmTuesday:        7am to 5pmWednesday:  8am to 5pmThursday:       8am to 5pmFriday:             8am to 5pm